When will my order be shipped? When will it arrive?
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
NOTE: For consumer protection, all orders are subject for review. On rare occasions, this may cause a slight delay in processing your order. We reserve the right to have a credit card form filled out for all orders above $500, NO EXCEPTIONS.
How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
What's the difference between "Order Date" and "Ship Date”?
On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for Expedited Shipping, you will receive your package in the number of days that you choose on your expedited shipping options. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
What countries do you ship to?
We ship world wide.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
If I send my package as a gift, will the recipient receive the invoice?
Yes. However, if you would like us to remove the invoice from the package, please notify our Customer Service Department by calling 1 909 594 1312 or by placing a small message to that effect on the special instructions box on the check out page when the order is placed.
What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received after 14 days will be subject to a 15% restocking charge. Merchandise received after 30 days will only be accepted at our discretion for a store credit.
Please note: All products must be returned in their original condition, with tags still attached.
We will only refund shipping charges if we are responsible for sending the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The value is determined by the last retail price of the item. If you are returning an item or an order for a full refund and the package was shipped to you by free shipping, you will be charged for the freight which will be deducted from your refund.
Please note: We do not accept returns on products that were not purchased via this website. Items purchased online cannot be returned for refund or exchanges to any of the Rivet De Cru Jeans authorized distribution locations.
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed return form. Please click HERE to download and print a return authorization form. Follow the easy steps, and include the form in your return box
If you are returning a gift you received, which was purchased on this website, please contact our Customer Service Department at 1 909 594 1312. We apologize for any inconvenience this may cause.
Important Note: We reserve the final approval on all Returns and Exchanges.
Where do I ship my return or exchange?
Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange. You will not be credited for your return if returned without authorization.
How should I ship my return or exchange
Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a completed return form. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. We are not responsible for lost packages. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.